Frequently Asked Questions
You can find many answers to commonly asked questions here, but if you don’t find what you are looking for, please do not hesitate to call us at 251-625-4910 or email us at firstname.lastname@example.org.
Q.How soon before my event should I place my reservation?
A.For a large event, we recommend you make your reservation at least two months prior to your date. To make a reservation deposit, 50% of the total rental for the order is required. The balance is due the week of delivery or pick up.
Q.Can I make an appointment to discuss and see rental options?
A.Yes, our showroom hours are Monday-Friday 9am-5pm, and on Saturday 10am-1pm.
Q.Do you offer event consultation?
A.Yes, we offer full service event planning and coordination.
Q.Is there a refund for unused equipment?
A.No. We charge for time out, not time used.
Q.What is a damage waiver?
A.We offer an optional damage waiver to protect you against accidental breakage or damage to our equipment. It works similar to car insurance in that you do not get the damage waiver back if the items are not damaged. Please save and return all broken or damaged items so the waiver can be applied. A damage waiver does not cover mildew to linens or missing items; we charge full replacement costs for equipment you do not return.
Q.Do I need to wash the dishes and glasses before returning them?
A.No. But please scrape off as much food as possible before placing them back in the racks.
Q.How late can we adjust reservation quantities?
A.Quantities can be adjusted up to 24 hours prior to delivery depending on availability.
Q.Are deposits refundable?
A.Upon reservation a 50% non-refundable deposit is required. If your event is cancelled or rescheduled, your deposit is good for store credit or towards another rental. Again, this deposit is non-refundable.
Q.Is there a minimum order for delivery?
A.No. Delivery costs vary upon size of the rental and where the order is going. Specific times for delivery and pick-up, stairs, elevators, and set-up and break down will incur extra charges.
Q.Do you charge extra for installing tents in the sand?
A.We do not charge an extra cleaning fee, but we do add a labor charge to cover the extra time required for a sand installation. This also applies to placing tables and chairs in the sand.
Q.Do you have a minimum order requirement for any of your items?
A.No. Our large inventory enables us to accommodate a request ranging from a single item to large quantities.
Q.Can I specify a delivery time?
A.We can provide an estimated time, however, we prefer to work within a 1.5 to 2 hour window to allow for unforeseen delays.